True is a unified lifestyle and utility platform offering streamlined digital access to mobile, internet, entertainment, and personal services for users within the True and dtac networks. With secure one-login access, intelligent customer support, and customizable options ranging from bill management to gaming and travel, the app is designed to elevate convenience, satisfaction, and digital engagement. Whether you’re paying bills, redeeming exclusive rewards, or customizing services, True provides one centralized experience with full integration across telecommunications, loyalty programs, and lifestyle add-ons.
Unified Account Access and Billing
- Log in once to access all services including mobile, internet, family billing, and usage tracking.
- View balances, payment history, and upcoming charges across accounts linked to your identity.
- Pay bills with secure tools and optional reminders to avoid late fees or missed transactions.
- Manage multiple lines or users from a single dashboard—ideal for family or shared services.
Customizable Add-On Services
- Browse and activate optional services covering entertainment, gaming, lifestyle, and fortune-telling.
- Explore insurance offerings tailored to personal protection, device coverage, or travel.
- Add features directly based on personal interest and manage subscriptions in-app.
- Preview promotional content and trial offers before committing to full usage.
Loyalty Rewards and Points Redemption
- Earn True dtac points from daily activity, purchases, and interactions with the platform.
- Redeem points for travel, dining, shopping, and service discounts offered within the True partner ecosystem.
- View your current point balance and transaction history alongside reward eligibility criteria.
- Benefit from time-sensitive campaigns and special redemption windows for limited access experiences.
Intelligent AI Assistance with MARI
- Receive 24/7 customer service from MARI, the intelligent digital assistant capable of resolving support issues.
- Handle requests related to mobile usage, billing confusion, service activation, or account troubleshooting.
- Use conversational tools to get guided help without navigating multiple menus.
- Support extends to True, dtac, and home internet services with consistent resolution flow.
Personalized Experience and Convenience Tools
- Customize dashboard layout based on preferred services or active subscriptions.
- Notifications and recommendations are adapted to usage habits and user preferences.
- Immediate access to exclusive member privileges, event invitations, or app-only discounts.
- Efficiency tools reduce the need for manual service tracking and paperwork.
Frequently Asked Questions
Q: Can I pay bills for multiple True or dtac accounts in one place?
Yes, the app supports unified access for all linked accounts and users.
Q: Is customer support available outside working hours?
Yes, MARI offers 24/7 assistance across supported service categories.
Q: What kinds of rewards can I redeem True dtac points for?
Points can be exchanged for travel, dining, merchandise, and service discounts.
Q: Can I activate entertainment or gaming services from within the app?
Yes, you can browse and add entertainment-based services directly.
Q: Is the AI assistant able to handle technical support issues?
Yes, MARI assists with billing, account setup, connectivity, and general service inquiries.
Q: Does the app offer insurance products?
Yes, you can browse and activate select insurance coverage within the platform.
Q: Are notifications customized to my usage behavior?
Yes, suggestions and alerts are tailored to your account activity.
Q: Can I redeem points instantly for discounts?
Yes, eligible points can be redeemed for instant offers depending on availability and criteria.
Version History
v9.40.1 — 10 Nov 2022
Performance Improvements • General optimization applied across service modules and app responsiveness
v9.38.1 — 27 Oct 2022
System Stability Update • Continued backend and user interface refinements
v9.38.0 — 13 Oct 2022
Routine Enhancements • Minor efficiency upgrades and technical fixes
