Akulaku is a versatile digital marketplace and financial platform designed to simplify your daily life by offering flexible installment shopping, extensive product options, and reliable customer service. Whether you're shopping for electronics, fashion, household items, or essentials for your family, Akulaku provides a comprehensive solution with built-in credit services, fast delivery, and strong consumer protection—empowering you to access what you need, when you need it.
Wide Range of Product Categories
- Everything you need in one shopping destination.
- Choose from thousands of items including smartphones, laptops, cameras, fashion, appliances, home goods, and baby care essentials.
- Search and shop for everyday necessities or lifestyle upgrades right from the app.
- Tap into daily promotions and seasonal discounts to maximize value with every purchase.
Flexible Payment with Installment Options
- Shop now, pay over time.
- Pay for your purchases in affordable monthly installments with seamless credit integration.
- Select a payment plan that matches your budget with multiple repayment terms and schedules.
- Financing is facilitated by PT Akulaku Finance Indonesia, an OJK-registered financial institution.
Safe and User-Friendly Shopping Experience
- Confidence from browsing to checkout.
- Enjoy a smooth and intuitive shopping process with secure transactions and verified vendors.
- Multiple payment options including bank transfer, virtual account, e-wallets, and Akulaku Credit.
- Transparent pricing, detailed product descriptions, and buyer protection ensure peace of mind.
Fast and Reliable Delivery
- Get your order when you need it most.
- 48-hour shipping for Jabodetabek (Greater Jakarta) area ensures swift delivery.
- National delivery coverage means accessible logistics for users across Indonesia.
- Real-time tracking updates available directly in the app.
Simplified Returns and Automated Refunds
- Responsive after-sales support.
- Return items within 7 days of receipt for a hassle-free process.
- Approved refunds are automatically credited back to your bank account within 24 hours.
- Efficient service builds confidence and trust for repeat shopping.
Always-Available Customer Support
- Around-the-clock service for your convenience.
- Contact the 24/7 call center at 1500920 for assistance with orders, accounts, or billing.
- Access live chat support through the app's account page.
- Reach out via WhatsApp chatbot at +62 811-1912-0548 for fast replies.
Commitment to Account Safety
- Protecting your data and purchases.
- Akulaku will never request your OTP or password; keep your login credentials private.
- Avoid unofficial contacts and always use verified service channels listed in-app.
- Built-in security features guard your identity and financial data during transactions.
Frequently Asked Questions
Q: Can I buy products on installments through the app?
Yes, you can pay in monthly installments using Akulaku Credit services.
Q: What kinds of items are available in the marketplace?
Products range from electronics and fashion to household goods and baby care items.
Q: How fast is delivery for Jakarta-based customers?
Orders in Jabodetabek are delivered within 48 hours.
Q: What’s the return policy on items?
You can return eligible items within 7 days of receiving them.
Q: When will I receive a refund after a return?
Refunds are processed automatically within 24 hours.
Q: Is the customer support team available outside business hours?
Yes, customer service is available 24/7 via hotline, live chat, and WhatsApp.
Q: Is Akulaku financing regulated?
Yes, it is managed by a licensed financial institution registered with Indonesia’s OJK.
Version History
v5.2.61 —— 19 Jun 2025
Bug fixes & user experience improvements—routine maintenance for enhanced app stability.
v5.2.50 —— 9 May 2025
Same updates as v5.2.61—continued backend refinements.
v5.2.40 —— 11 Apr 2025
Same updates as above—ongoing technical enhancements.
