Bakcell is an all-in-one mobile service application designed to give users complete control over their accounts, subscriptions, and communication needs. Built to simplify mobile management through real-time balance updates, tariff controls, SMS packages, roaming tools, and eSIM activation, Bakcell combines essential utilities with convenient personal services to enrich the mobile experience for both individual and multi-account users. Whether you're managing one number or several, activating new plans, topping up balances, or communicating securely through live support, the app delivers seamless control and personalized engagement.
Account Dashboard and Balance Overview
- View current account balance and remaining bundle allowances
- Monitor tariff details, line status, and active subscriptions
- Offers a central hub for real-time account visibility and updates
Tariff Details and Management
- Explore available tariff plans with comparison and selection options
- Activate or deactivate plans directly through the interface
- Identify best-fit plans based on usage and data preferences
Internet and SMS Package Subscription
- Select and activate fast internet and SMS bundles
- Choose from personalized package options for affordability or speed
- Subscribe to additional packs based on data consumption or messaging needs
Alerts and Notifications
- Receive real-time updates on discounts, campaigns, and new product launches
- Stay informed about service changes or promotional offers
- Useful for maximizing value and timely plan renewal decisions
Multi-Number Account Control
- Add multiple Bakcell mobile numbers under one user profile
- Manage individual accounts, transactions, and bundles separately
- Enables streamlined control for family or business usage
eSIM Activation and Switching
- Convert standard SIM cards to eSIM directly within the app
- Enjoy the convenience of embedded SIM technology without physical replacements
- Compatible with supported devices for enhanced mobility
Top-Up and Credit Management
- Recharge balances using online payments, voucher codes, or direct transfers
- Supports credit additions and mobile money transfers
- Flexible options for quick fund management and gifting
Credit Services: CINKredit and KlassKredit
- Access communication features during low balance situations
- Stay connected via credit-based services without service interruption
- Designed for temporary access until top-up completion
Roaming Services
- Activate roaming and manage international packages directly
- Supports access to mobile services during travel abroad
- Tools for monitoring usage and staying in contact while traveling
Mobile Money Transfer
- Transfer funds between CIN and Klass mobile balances
- Useful for managing secondary accounts or supporting others
- Secure interface for domestic balance redistribution
Free Daily SMS Allocation
- Receive 10 free off-network and 15 free on-network SMS daily
- Ideal for regular messaging without data or balance consumption
Profile and Account Settings
- Edit personal details, preferences, and application settings
- Manage profile visibility and customization options
- Supports easy updates and privacy controls
Service Usage and Transaction History
- Review detailed logs of mobile data, calls, and service usage
- Track transaction summaries including past purchases and billing data
- Helps analyze spending and optimize service selection
“Call Me” Request Feature
- Send request to contacts for incoming calls when balance is insufficient
- Supports emergency communication and quick contact retrieval
- Reliable for low-fund connectivity scenarios
Service Points Locator
- Access nearest Bakcell service centers and partner locations with one tap
- Provides address and direction information for customer support visits
STAR+ Bonus Program and Referral Activity
- Invite friends and earn STAR+ bonuses redeemable as gifts
- Participation rewards linked to app usage and referrals
- Promotes extended engagement and loyalty incentives
Rate-and-Bonus System
- Submit app ratings and earn mobile bonuses
- Provides direct feedback loop and additional account benefits
In-App Live Chat Support
- Connect with Bakcell support representatives instantly
- Resolve account issues, clarify queries, and receive customer assistance
- Available through the app’s integrated communication channel
Frequently Asked Questions
Q: Can I manage more than one mobile number in the app?
Yes, multiple numbers can be added and managed simultaneously.
Q: Is eSIM switching supported?
Yes, the app allows conversion from SIM card to eSIM.
Q: Are roaming services available while traveling?
Yes, you can activate and control roaming options directly in the app.
Q: Can I transfer balance to another Bakcell account?
Yes, intra-network money transfers are supported.
Q: How do I access free daily SMS?
You automatically receive off-net and on-net free messages every day.
Q: Does the app charge any fees for usage?
No charge in general, but data rates apply during roaming or external link use.
Q: Can I view past service usage and spending?
Yes, transaction and service histories are available in the app.
Q: Is live chat support available for all users?
Yes, direct communication with support is available through the app.
Version History
v1.2.5 —— 3 May 2023
Performance Improvements—general optimizations introduced across mobile service features and interface responsiveness
v1.2.3 —— 11 Jan 2023
System Tuning—continued refinements to improve device compatibility and user experience
