Enel Energia is a fully integrated utility management app that allows users to independently monitor, manage, and activate electricity, gas, and fiber services. Designed for both residential and business customers, the app offers a seamless digital experience with real-time access to billing, consumption data, and service requests—all from a single, secure account.
Unified Account Access and Security
- Use one account to access all Enel Energia digital services across mobile and web platforms.
- Enable biometric login via fingerprint or facial recognition for fast and secure access.
- Manage multiple services (electricity, gas, fiber) under one profile.
Comprehensive Supply Management
- View and pay bills online using a saved payment method in your Digital Wallet.
- Activate direct debit and receive refunds for previously paid security deposits.
- Submit meter readings and receive bills in digital format to reduce paper use and emissions.
- Modify supply details such as power level or billing address directly in the app.
Service Activation and Tracking
- Monitor the status of new service activations and upload required documents.
- Explore and subscribe to new electricity, gas, and fiber offers through the in-app Store.
- Receive personalized product and service recommendations from Enel Group companies (with consent).
Notifications and Billing Reminders
- Get timely alerts for bill issuance and payment deadlines.
- Avoid missed payments with proactive reminders and digital notifications.
Consumption Monitoring and Insights
- Analyze spending trends with intuitive graphs and historical comparisons.
- Track daily and monthly electricity usage if you have a second-generation meter.
- Compare current consumption with previous periods to optimize energy use.
Enhanced Support and User Assistance
- Access a redesigned Support section with a smart search bar and updated FAQs.
- Find answers quickly and resolve issues without needing to contact customer service.
- Stay informed with clear, accessible information about your services.
Frequently Asked Questions
Q: Can I manage multiple services in the app?
Yes, you can manage electricity, gas, and fiber services from a single account.
Q: How do I pay my bills through the app?
You can pay using your Digital Wallet or activate direct debit for automatic payments.
Q: Can I track my energy consumption?
Yes, if you have a second-generation meter, you can monitor daily and monthly usage.
Q: Is it possible to activate new services through the app?
Yes, you can browse and subscribe to new offers directly from the in-app Store.
Q: Does the app support biometric login?
Yes, fingerprint and facial recognition are supported for secure access.
Version History
v11.0.21 —— 6 Sep 2025
Compatibility & stability optimization—refinements to ensure smoother app performance across devices.
v11.0.20 —— 14 May 2025
System enhancements—continued improvements to overall compatibility and operational stability.
v11.0.19 —— 30 Apr 2025
Store Locator upgrade—modernized interface with updated timetables, services, documents, and booking options for a more intuitive experience.
