du is a comprehensive and user-friendly mobile platform designed to simplify the management of telecom services for individual and business users in the UAE. Built for convenience and control, the app provides real-time access to usage, billing, and account tools. With features tailored to suit every customer’s need, du empowers users to monitor, recharge, customize, and get support—all from one accessible digital hub.
Full Account Management in One Place
- Control your telecom profile from your mobile device.
- Check mobile and home service balances and consumption history in real time.
- View current plans and upgrade or switch between offers with minimal steps.
- Manage all your connected accounts under one login, including family or business lines.
- Receive personalized recommendations based on your usage trends.
Flexible Recharge and Payment Options
- Stay topped up or pay bills seamlessly.
- Recharge your line or pay bills instantly via secure payment methods.
- Recharge for family or friends using your stored payment details.
- View invoice summaries and payment history for better financial planning.
- Set up payment reminders or automatic top-ups for uninterrupted service.
Plan Changes and Add-On Purchases
- Customize your telecom experience with ease.
- Browse available mobile, internet, and hybrid plans directly within the app.
- Add or remove data packs, roaming options, and other service enhancements.
- Receive in-app alerts for promotions and plan-specific bonuses.
- Access device and product offers available only to app users.
In-App Chat and Customer Support
- Get help when you need it, instantly.
- Contact du’s support team through a built-in live chat interface.
- Book appointments to visit the nearest du store directly through the app.
- Track support tickets or service requests from your account dashboard.
- Access FAQs and troubleshooting guides for common concerns.
Smart Services and Ongoing Improvements
- An evolving app, built around your lifestyle.
- Regular updates introduce new services, improved UI, and stronger security features.
- Enjoy a responsive interface that adapts to your usage behavior.
- Notifications keep you informed of offers, data thresholds, and bill alerts.
- Built with performance and accessibility in mind for a wide range of users.
Frequently Asked Questions
Q: Can I manage multiple du accounts in one app?
Yes, the app supports multi-account access under one profile.
Q: Is it possible to recharge for someone else?
Yes, the app allows you to recharge or pay bills on behalf of friends or family.
Q: What kinds of add-ons can I buy?
You can purchase data, roaming, international calling, and other service-specific add-ons.
Q: Can I change my mobile plan through the app?
Yes, plan upgrades and modifications are available under the “My Plan” section.
Q: How do I get help if something goes wrong?
Use the in-app chat support or book a store appointment through the customer service section.
Q: Are there special offers available only through the app?
Yes, some product and plan offers are exclusive to app users.
Version History
v7.21 —— 12 Sep 2024
Wallet support—users can now recharge and pay bills using Google Pay and Samsung Pay.
Auto-Recharge—new option for prepaid customers to automate top-ups.
Bug fixes & general improvements—routine updates for better performance.
v7.20 —— 13 Aug 2024
Same updates as v7.21—continued rollout of wallet integration and auto-recharge features.
v7.19 —— 13 Jul 2024
Same updates as above—ongoing enhancements to streamline payment and recharge experiences.
