Finetwork offers an integrated digital solution for managing all your telecommunications services from one centralized platform. Whether you're overseeing mobile lines, fiber connectivity, TV subscriptions, or landline usage, the app consolidates every detail into a clear interface that facilitates daily monitoring, consumption tracking, plan upgrades, and user support. Designed to adapt to your evolving needs, Finetwork ensures seamless control, optimized data usage, and effortless access to billing and contract documents while enhancing engagement through exclusive events and referrals.
Unified Service Management
- Monitor the status of all connected services, including mobile, landline, fiber, and TV, from a single interface
- View consumption metrics such as GB usage per line, call duration, and SMS history
- Check real-time usage to avoid overspending and maintain control of your connectivity habits
- Make immediate adjustments to your rate or services directly through the app
Gigatransfer and Service Upgrades
- Send or receive additional data to and from Finetwork contacts through the intuitive Gigatransfer feature
- Expand your plan with more GB, higher fiber speed, or additional services like new mobile lines or TV
- Adjust your service setup to reflect changing household or business needs without leaving the app
- All upgrades maintain Finetwork's consistent "forever price" model
Call and SIM Configuration Tools
- Manage voicemail settings, incoming and outgoing call preferences, and caller identification features
- Recover access to blocked SIM cards by retrieving your PUK code via the products section
- Avoid delays in service recovery with built-in SIM management options
Roaming Control and International Use
- Activate roaming ahead of travel with step-by-step in-app configuration tools
- Track the remaining GB available in your tariff while abroad in Zone 1 countries
- Monitor roaming consumption across Zone 1 and Zone 2 during travel for peace of mind
Order Management and Service Tracking
- View the progress of your placed orders, including SIM delivery, fiber installation, and device setup
- Schedule appointments for technical installations or equipment delivery
- Access contracts and documentation at any time, ensuring full transparency and digital filing
- Review your past service changes to stay informed of upgrades and additions
Invoice and Billing Tools
- View, download, and share invoices in PDF format for personal record-keeping or corporate reimbursement
- Access billing and address information to verify and update details quickly
- Maintain financial clarity with instant access to monthly breakdowns and service charges
Personalized User Experience
- Explore the "For you" section featuring client-only raffles for event tickets, sports outings, digital product giveaways, and more
- Participate directly through the app and engage with exclusive promotional experiences
- Designed to celebrate loyal users and foster community within the Finetwork ecosystem
Referral Rewards Program
- Share your invite code with friends and family to activate the Friend Plan incentive
- Earn €15 per successful referral, with cumulative savings up to 25% of your monthly bill
- Funds are deposited in your digital wallet and deducted automatically from upcoming invoices
- Promotes organic growth and rewards customer engagement
Support Services and Store Access
- Use the help section to resolve common questions with guided support options
- Contact live customer service representatives for direct assistance—no bots involved
- Visit the Finetwork device store from within the app to purchase new phones or accessories
- Store interaction is fully integrated for simplified browsing and checkout
General Access Features
- App usability extends to non-account holders for basic line information, consumption data, and access to the PUK code
- Supports users throughout their journey—from browsing services to post-setup management
- Designed with accessibility and clarity at its core, whether you’re a current subscriber or potential user
Frequently Asked Questions
Q: Can I adjust my fiber or mobile rate through the app?
Yes, service upgrades are available directly within the app interface.
Q: Does the app allow roaming activation?
Yes, roaming can be activated and tracked in just a few steps.
Q: Can I check my data usage per line?
Yes, you can view GB spent by each mobile line.
Q: Is the Friend Plan available to all users?
Yes, all users can participate and earn referral rewards.
Q: Can I access past invoices?
Yes, invoices are viewable and downloadable anytime in PDF format.
Q: Is live customer support available?
Yes, you can contact real agents through the help section.
Q: Can new devices be ordered from the app?
Yes, the in-app store provides access to device purchases.
Q: Do I need a Finetwork account to use the app?
No, certain features are available without an account.
Version History
v7.0.17 —— 7 Mar 2025
Convergent Package Purchase Introduced—bundle mobile line with fiber services to unlock monthly savings
Bug Fixes—general corrections implemented to improve reliability and app stability
v7.0.8 —— 5 Mar 2025
VoLTE Configuration Assistant Added—tool to check and activate VoLTE on eligible lines for improved data-call performance
Bug Fixes—system refinements and minor updates
v5.5.0 —— 6 Dec 2023
Rate Adjustment Tools—upgrade mobile and fiber plans directly via app
Invoice Module Improved—enhanced viewing and download options for billing statements
Gigatransfer Process Polished—streamlined request and send flows for shared data
