Service NSW provides a centralized and secure way to manage a wide range of government services from your mobile device. Designed to streamline access to personal credentials, community programs, and official information, the app offers digital licence storage, traffic fine management, health updates, QR check-ins, and more—all with the aim of making life in New South Wales more convenient, connected, and efficient.
Digital Licences and Credentials Wallet
- Store and access digital versions of official documents including:
- Driver Licence
- RSA/RCG Competency Card
- Working with Children Check
- Boat Driver Licence
- Recreational Fishing Licence
- Seniors Card
- Trade Licences
- Use your phone as a valid ID with supported verification tools and checkpoints
- Safely carry key credentials digitally without needing physical copies
Voucher Management
- Apply for and redeem government-supported vouchers including:
- Active Kids
- Creative Kids
- View usage history and remaining value directly within the app
- Support children's development through subsidized programs with easy access
QR Code Check-In for School and Venue Access
- Scan Service NSW QR codes for contactless and secure check-ins
- Save your information to streamline future check-ins
- Track your check-in history for contact tracing and public health compliance
Essential Services and Government Tools
- Verify the authenticity of a Digital Driver Licence with an in-app checker
- Renew vehicle registration and view expiry details directly from your profile
- Sign into licensed venues where required using real-time credentials
- Access updated COVID-19 and flu vaccination guidance and notices
- Enable multi-factor authentication to increase account security
Fines, Demerits, and Compliance
- Review outstanding traffic fines, payment status, and penalty history
- View active demerit points associated with your driver licence
- Pay fines securely and view receipts through integrated services
Continuous Improvement and Feedback Integration
- Share your suggestions and report app issues to help improve user experience
- Feedback is actively considered during app updates and development cycles
- Notifications inform users about enhancements based on user input
Frequently Asked Questions
Q: Can I store my driver licence digitally with the app?
Yes, the app supports secure storage and verification of your Digital Driver Licence.
Q: Can I apply for Active Kids or Creative Kids vouchers?
Yes, voucher application and redemption are available within the app.
Q: Is the QR code check-in feature only for schools?
No, it supports venues and other official locations as well.
Q: How do I view or pay a traffic fine?
You can access fines and payment options directly from your account.
Q: Does the app show my demerit point balance?
Yes, demerits linked to your licence are viewable in the app.
Q: Can I check the status of my vehicle registration?
Yes, registration expiry and renewal options are available.
Q: Is multi-factor authentication supported?
Yes, you can enable it to strengthen account security.
Q: Does the app receive frequent updates?
Yes, improvements are made regularly based on user feedback and government service changes.
Version History
v9.11.0 —— 7 Mar 2025
Password update flow enhanced—users must re-authenticate with their new password to continue using the app.
Tradesperson certificate clarity—improved guidance on supported certificate types during setup.
v9.10.1 —— 15 Feb 2025
Authentication improvements—refinements to login and identity verification processes.
v9.6.0 —— 10 Jan 2025
Multi-factor authentication options—view and configure MFA settings under Security preferences.
Notification preferences added—customize alerts and view select emails in your preferred language.
