HA Go is a comprehensive mobile platform developed by the Hospital Authority that centralizes healthcare-related services to offer patients in Hong Kong a secure, efficient, and user-friendly digital experience. Designed to unify multiple existing HA applications and services into a single interface, this platform allows users to manage appointments, access medical records, pay hospital fees, perform rehabilitation exercises, receive health education materials, and book specialist clinic consultations. With continued enhancements and bilingual accessibility, HA Go ensures that patients can engage with essential health services directly from their smartphones—anytime, anywhere.
Appointment Management
- View upcoming Specialist Outpatient Clinic (SOPC) appointments at a glance.
- Access a full record of attendance over the past year to track appointment history.
- Stay updated with reminders and real-time changes related to scheduled consultations.
SOPC Booking System
- Submit new case applications to Specialist Outpatient Clinics without visiting a hospital in person.
- Covers a broad range of specialties including Anaesthesiology, Cardiothoracic Surgery, Clinical Oncology, ENT, Eye, Gynaecology, Medicine, Neurosurgery, Obstetrics, Orthopaedics, Paediatrics, and Surgery.
- Follow a guided submission process for faster registration and reduced queue times.
Hospital Fee Payments
- Review outstanding bills directly within the app’s secure billing portal.
- Make instant payments using multiple methods, including Scan and Pay, or barcodes usable at convenience stores.
- Receive confirmation of successful payments and maintain a complete transaction history for future reference.
Rehabilitation Support
- Access multimedia-guided rehabilitation programs developed and approved by clinical therapists.
- Complete prescribed exercises at home or in the community on a flexible schedule.
- Includes interactive video and gamified therapy tools to increase adherence and accessibility.
Medication Records and Drug Safety
- Search current and historical dispensing records to track ongoing treatments.
- View drug-related details including name, dosage instructions, side effects, and safety warnings.
- Keep a log of known drug allergies to avoid prescription conflicts.
Personalized Health Information
- Receive tailored health advice and clinician-guided education in the form of e-pamphlets, videos, and voice guides.
- Soundtrack player includes playback features such as repeat control and background listening.
- All informational content is curated by authorized professionals from the Hospital Authority to ensure accuracy and relevance.
Integrated Personal Account Features
- Link your HA Go account to your mobile plan, manage subscriptions, and monitor balances for yourself and family members.
- Activate Mobile TV, connect to Saima wireline internet, and navigate service plans without leaving the app.
- Use the built-in map feature to locate the nearest O!Bank offices, payment terminals, and service counters.
Future Development and Expansion
- Continued addition of new features to improve the depth and reach of healthcare services via digital access.
- Scheduled updates will further integrate new specialties, appointment tracking enhancements, and expanded user account tools.
- Ensures long-term utility for patients needing recurring outpatient care or chronic condition monitoring.
Frequently Asked Questions
Q: Can I book new outpatient cases directly from the app?
Yes, the SOPC booking feature supports new case submissions across multiple specialties.
Q: Does the app support mobile payments for hospital charges?
Yes, users can settle bills using mobile payment methods, QR codes, and barcodes.
Q: Are rehabilitation programs accessible on mobile?
Yes, patients can perform prescribed exercises with multimedia guidance anytime.
Q: Can I check my previous appointments?
Yes, the app displays attendance records for the past 12 months.
Q: Is medication history available?
Yes, users can access full dispensing records and allergy information.
Q: Is the app available in multiple languages?
Yes, HA Go supports both Chinese and English.
Q: Can I receive health education from the app?
Yes, users receive clinically reviewed pamphlets, videos, and audio guides.
Q: Does the app support remote patient services?
Yes, it offers remote access to rehabilitation, appointment booking, and payment functions.
Version History
v2.30.0 —— 15 Jul 2025
User Interface Enhancements—layout refinements for improved visual consistency
Minor Issue Resolution—technical fixes to address usability concerns
v2.29.0 —— 6 Jul 2025
Visual Adjustments—continued layout polishing
Minor Problem Fixes—routine updates for performance reliability
v2.28.0 —— 28 Apr 2025
UI Refinement—interface improvements for streamlined navigation
Minor Fixes—bug corrections for smoother operation
