Minha Claro Móvel is a comprehensive self-service platform that empowers Claro customers to manage mobile and residential services from one place. Designed for users on Claro Pré, Controle, and Pós plans (excluding corporate lines), the app offers real-time access to account details, service controls, payments, and exclusive promotions—all without using up your mobile internet when browsing on the Claro network.
Complete Control of Your Mobile Data and Usage
- Monitor, adjust, and optimize in real time.
- View and manage current mobile and residential internet data usage, with visibility over limits and recharge options.
- Track information about your mobile plan, available balance, grace period, and billing cycle.
- Access usage history, current status, and recent activity all from a single dashboard.
Secure Invoices and Easy Payments
- Stay on top of billing without leaving the app.
- Download and share itemized invoices, clearly detailing charges and consumption.
- Choose how you pay: one-time payments or activate automatic debit for recurring convenience.
- Break your bill into installments, directly from the app, to avoid late payments.
- Opt into digital invoices by email for paperless, faster billing notifications.
Wi-Fi Management and Home Service Settings
- Manage residential internet and stay connected.
- View and change your home Wi-Fi network name and password from the app.
- Track technical visit appointments and receive alerts about installation or repair services.
- Check service quality, outages, or signal status in your neighborhood in real time.
- Use your Claro credentials to control multiple household lines under one profile.
Personalized Plans and Special Offers
- Tailored deals and upgrades to match your needs.
- Browse exclusive package offers and loyalty benefits available for your account tier.
- Receive notifications about timely promotions, data add-ons, or service upgrades.
- Upgrade or adjust your current plan directly from the app interface.
Seamless Account Integration and Management
- All your Claro services under one login.
- Access and monitor multiple Claro numbers, both mobile and residential, from one account.
- View contract details and benefits without calling support or visiting a branch.
- Rely on secure, integrated controls that maintain your preferences across devices.
Always Connected Without Using Your Data
- Free usage on Claro's network.
- Access all app features without using your mobile data, as long as you're connected via Claro's network.*
- Designed for fast, responsive performance so you can make changes on the go.
Frequently Asked Questions
Q: Does using Minha Claro consume my mobile data?
No, app usage is free on the Claro network and does not count against your data balance.
Q: Can I manage both mobile and home internet services in the app?
Yes, mobile, home internet, and other Claro products can be managed from the same profile.
Q: Is invoice installment payment available for all customers?
Installment payments are available for eligible accounts with outstanding balances.
Q: Can I receive and pay my invoice directly through the app?
Yes, you can receive digital invoices, download them, and pay them all in-app.
Q: Is automatic debit secure?
Yes, automatic debit is securely managed through your authorized financial institution.
Q: How do I reset my home Wi-Fi password?
You can update your Wi-Fi name and password directly in the app's residential services section.
Q: Are promotional offers customized for each user?
Yes, the app displays exclusive offers based on your plan and usage history.
Version History
v18.10.0 —— 24 Jun 2025
General improvements and adjustments—enhanced app experience and usability refinements.
v18.9.1 —— 11 Jun 2025
Same updates as v18.10.0—continued rollout of interface and performance enhancements.
v18.8.0 —— 30 May 2025
Same updates as above—ongoing refinements for a smoother user experience.
