Spruce is the all-in-one communication platform built specifically for healthcare professionals and patients. Designed to simplify and secure care delivery outside the exam room, Spruce combines calls, texts, video visits, secure messaging, faxes, and more—into one easy-to-use, HIPAA-compliant system.
Healthcare organizations of all sizes—from solo practices to multi-location clinics—trust Spruce to modernize their communication workflows. With advanced team collaboration tools, telehealth features, and automated operations, Spruce helps healthcare teams provide efficient, compliant, and high-quality patient care.
Unified Communication Platform
Spruce brings together every channel your practice needs—calls, texts, secure messages, video visits, and e-faxes—into a single HIPAA-compliant inbox. This unified approach eliminates the need to juggle multiple apps or devices, keeping patient communication organized and secure.
HIPAA Compliance and Security
Spruce is built with compliance at its core. It includes automatic HIPAA Business Associate Agreements (BAA), SOC 2 auditing, HITRUST certification, two-factor authentication, and automatic audit logging. Every message, call, and document is protected to meet healthcare’s highest privacy standards.
Advanced Phone System
Access professional-grade telephony with features such as multiple phone lines, VoIP, automated transcription, phone trees, secure voicemail, and number sharing. After-hours schedules automatically adjust your communication settings, ensuring smooth transitions between work hours and off-duty times.
Telehealth and Clinical Tools
Spruce enables secure video visits from any device, allowing healthcare providers to deliver care remotely. Built-in clinical questionnaires make patient intake and screening effortless. Plus, integrated digital payments allow for faster billing and reimbursement.
Messaging, Fax, and Automation
Send and receive secure messages, images, and e-faxes directly from the app. Automate routine communication with saved message templates, scheduled deliveries, and automatic responses for common inquiries—saving valuable administrative time.
Team Collaboration and Workflow Management
Spruce’s shared team inbox and collaboration tools streamline internal communication. Use team chat, private notes, @paging, and conversation assignments to coordinate seamlessly across your organization. Custom inbox configurations and routing ensure that messages reach the right team members.
Panel Management
Organize patient communication using tags, custom lists, bulk messaging, and advanced search features. Panel management allows teams to handle larger patient populations while maintaining personalized, efficient communication.
For Patients: Free, Simple, and Secure
Patients can use Spruce for free to communicate directly with their healthcare providers. From secure messaging to video calls, patients can send photos, receive alerts, and manage appointments—all in one secure app.
FAQs
1. Are the Spruce desktop and mobile apps free?
Yes, all Spruce apps are free to download. The Spruce app is always free for patients, while healthcare professionals can use a free 14-day trial before choosing a paid plan.
2. Is Spruce HIPAA-compliant?
Absolutely. Spruce includes HIPAA BAA agreements, HITRUST certification, SOC 2 auditing, and two-factor authentication to ensure all communications remain secure and compliant.
3. What communication tools are available on Spruce?
Spruce includes calls, secure messaging, two-way SMS, e-fax, video visits, and voicemail transcription—all from one app.
4. How does Spruce help healthcare teams collaborate?
Spruce features a shared team inbox, internal notes, @paging, task assignment, and secure group chats, enabling healthcare teams to coordinate efficiently and securely.
5. What happens after my free trial ends?
After the 14-day trial, healthcare professionals can subscribe to a paid plan to continue using Spruce’s advanced features and communication tools.
Version History
v4.3.17—7 Apr, 2025
4.3.17 changes:
- Bugs fixes and other improvements
Providers: Thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel.
If you love Spruce, please take a moment to leave us a review or rating in the Play Store - it helps others discover Spruce!
v4.3.16—31 Mar, 2025
4.3.16 changes:
- Bugs fixes and other improvements
Providers: Thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel.
If you love Spruce, please take a moment to leave us a review or rating in the Play Store - it helps others discover Spruce!
v4.3.11—6 Mar, 2025
4.3.11 changes:
- Bugs fixes and other improvements
Providers: Thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel.
If you love Spruce, please take a moment to leave us a review or rating in the Play Store - it helps others discover Spruce!
