In today’s fast-moving digital landscape, businesses need tools that help them connect with customers instantly and effectively. Interakt is your all-in-one WhatsApp Business platform, designed to help growing businesses in India and beyond scale seamlessly on WhatsApp.
With over 2 billion users active on WhatsApp, Interakt unlocks the potential of real-time customer engagement in the platform where your users already are.
Shared Team Inbox
No more scattered chats! Interakt’s Shared Team Inbox brings all WhatsApp messages into a unified, easy-to-navigate dashboard.
· One Inbox for All
Multiple agents can handle conversations from a single WhatsApp number, ensuring consistency and faster response times.
· Multi-Agent Support
You can add teammates, assign or reassign chats to improve workflow and ensure every customer query is handled efficiently.
· Smart Reply Composer
Respond using rich media, templates, and quick replies for a smoother, personalized experience.
· Intelligent Conversation Management
With smart cards, you get complete context — such as past interactions, order info, or CRM data — to tailor conversations better.
Designed for Business Growth
Interakt isn’t just about replying to messages; it's about managing end-to-end communication workflows on WhatsApp:
· Automated Messaging & Notifications
Set up auto-replies, reminders, and drip campaigns for better engagement without manual intervention.
· Real-Time Notifications
Never miss a lead or customer query with real-time alerts and instant chat assignments.
· Business API Access Made Easy
Get verified with WhatsApp Business API quickly and start leveraging enterprise-grade features through Interakt’s platform.
Secure & Scalable
Trusted by 100+ fast-growing companies in India, Interakt ensures compliance, security, and reliability at scale.
FAQs
1. What is Interakt and who is it for?
Interakt is a WhatsApp Business tool designed for startups, SMEs, and enterprises looking to manage customer conversations, sales, and support on WhatsApp more efficiently.
2. What is a Shared Team Inbox in Interakt?
The Shared Team Inbox allows multiple team members to manage all WhatsApp chats from one number, helping ensure no message or lead goes unanswered.
3. Can I assign chats to specific team members?
Yes, Interakt lets you assign and reassign conversations to teammates, making it easier to manage workflows and responsibilities.
4. Is Interakt integrated with the official WhatsApp Business API?
Absolutely! Interakt is an official WhatsApp Business API provider, offering access to advanced messaging and automation capabilities.
5. How do I get started with Interakt?
Simply sign up on Interakt’s website, and their team will guide you through the WhatsApp Business API approval process and help you set up your shared inbox.
Version History
v1.18.4—2 Feb, 2024
v1.16.0—12 Jan, 2024
