My Crystal

Welcome to My Crystal!

My Crystal is a mobile app developed by Crystal Telecom that serves as a personal internet service management tool. It provides users with full control over their internet account from the convenience of their smartphones. With this app, users can manage payments, monitor balances, switch plans, access support, and more — all with just a few taps. It simplifies routine tasks and enhances customer convenience by putting the full range of Crystal Telecom services in your pocket. Download My Crystal now!

Features of My Crystal:

Balance Management
View your current account balance in real-time to track usage and avoid service interruptions.
Instant Payments
Pay for services quickly and securely using one-click payment methods directly through the app.
Tariff Plan Switching
Easily switch between different internet plans according to your needs without calling customer service.
Order Additional Services
Subscribe to extra services like speed boosts, TV options, or bundled packages instantly.
“Work on Credit” Option
Temporarily continue using your internet even with a zero balance by activating a credit mode.
Promotions and Bonuses
Get notified about special offers, discounts, and loyalty rewards available to your account.
TV Setup Assistance
Use the app’s setup guides to configure your Crystal TV service easily and efficiently.
24/7 Online Consultation
Get help any time through the app's chat support feature — no need to wait on hold or visit an office.

Top 5 FAQs on My Crystal:

1. Do I need a Crystal Telecom account to use the My Crystal app?
Yes, only active Crystal Telecom customers can use the app’s features. You'll need to log in with your registered credentials.
2. How do I pay my internet bill through the app?
Once logged in, go to the “Payments” section and choose your preferred payment method to complete a one-click transaction.
3. What is the “Work on Credit” feature and how does it work?
This feature allows you to temporarily access the internet when your balance is low or zero. You can activate it directly in the app under the services section.
4. Can I change my internet tariff plan anytime?
Yes, the app allows you to browse and switch between available tariff plans instantly, depending on your usage needs.
5. Is customer support available directly through the app?

Yes. The app includes 24/7 online chat support, so you can get assistance with billing, technical issues, or service setup whenever you need.

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Version History

v1.1.42——2 May 2025

Minor bug fixes and improvements. Install or update to the newest version to check it out!