Feníe Energía provides a centralized, intuitive platform for customers to manage their energy consumption, contracts, invoices, and personalized services. Designed for maximum convenience and control, the platform streamlines the way users interact with electricity, gas, self-consumption systems, and energy efficiency solutions, placing every detail at your fingertips in real time.
Centralized Overview of Your Energy Portfolio
- Access a comprehensive dashboard with real-time summaries of your active electricity, gas, efficiency, and energy production contracts
- View your current billing estimate (for smart meters) and full breakdown of your most recent invoice
- Quickly assess usage performance and predict upcoming charges to better manage your energy budget
Smart Consumption Monitoring
- Track your historical consumption data across all electricity and gas contracts with visual trends
- If you have a smart electricity meter, unlock hourly consumption data and usage patterns
- Evaluate your habits and identify periods of high usage to promote smarter energy consumption
Complete Invoice Archive
- Instantly access and review all past invoices in chronological order with clear formatting
- Download invoices for offline reference or email them directly from the app with a tap
- Ensure transparency by examining tax details, charges, and service breakdowns
Contract Management at Your Pace
- Access an organized list of all your contracts, categorized by service type
- Mark preferred or frequently accessed contracts as favorites for faster navigation
- Review contract terms, conditions, and perform updates or service requests from one interface
- Add new services directly from this section: electricity, gas, solar panels, or EV charging
Request and Budget Efficiency Projects
- Submit quote requests for solar panel installation or EV charging stations in five simplified steps
- Access budget estimates for self-consumption projects with no obligation
- Discover savings tips and efficiency advice tailored to your usage profile
Incident Reporting and Claims
- Create and track service claims or issues linked to specific contracts
- Receive dedicated support from your assigned energy agent and customer service team
- Get clear updates and resolution status on each submitted request
Contact Support Easily
Access multiple contact methods for assistance, allowing you to choose the most convenient channel:
- View contact information for your designated energy advisor
- Use instant chat for quick answers to simple questions
- Submit inquiries via email and receive detailed follow-ups
- Call the toll-free support number for more direct help
- Send text-based messages through the in-app form and get timely responses
Frequently Asked Questions
Q: Can I track the consumption of all my gas and electricity contracts?
Yes, the platform provides detailed consumption history for both gas and electricity services.
Q: Are smart meters required for detailed hourly data?
Yes, only users with electronic meters can access hourly electricity consumption breakdowns.
Q: Is it possible to sign up for new services through the platform?
Yes, you can request new contracts or quotes for additional services like gas or self-consumption.
Q: Can I download or email my invoices?
Yes, invoices can be downloaded and sent via email directly from the invoice history section.
Q: How do I request technical assistance or file a complaint?
Service issues and claims can be submitted and tracked from the “Consultations/Claims” section.
Q: Is it mandatory to register before using the platform?
Yes, users must register or log in to access personalized contract and billing data.
Q: Can I contact my assigned advisor from the app?
Yes, full contact details for your energy agent are accessible within the platform.
Q: Are there tips for reducing my consumption?
Yes, the app offers efficiency advice tailored to your usage behavior.
Version History
v1.2.6 —— 7 Feb 2025
App improvements & optimizations—refinements to enhance stability and performance.
v1.2.5 —— 14 Feb 2025
Login improvements—streamlined sign-in experience.
Performance enhancements—backend upgrades for improved responsiveness.
v1.2.4 —— 9 Jun 2024
Same updates as v1.2.6—general improvements and bug fixes.
