PLN Mobile is an electricity service management platform designed to help users pay bills, purchase tokens, report complaints, and request new installations. With seamless payment options, real-time outage notifications, and additional services like internet installation, PLN Mobile ensures a convenient and efficient experience for electricity consumers in Indonesia.
Electricity Payment & Token Purchase
- Instant Bill Payments – Pay electricity bills effortlessly using bank Virtual Accounts, digital wallets, or credit cards.
- Exclusive Token Offers – Access cheaper, special electricity tokens for cost-effective usage.
- Secure Transactions – Enjoy reliable payment processing with multiple options.
Independent Meter Reporting & Complaint Management
- SwaCAM Meter Reporting – Submit meter readings independently for accurate billing.
- Auto Dispatch Complaints – Forward reports directly to the nearest available technician.
- Outage Notifications – Receive alerts about power interruptions and restoration updates.
Electrical Service Requests & Upgrades
- New Installations – Apply for new electricity connections conveniently.
- Power Upgrades – Request additional power capacity to prevent outages.
- Quick Processing – Submit applications directly from the app for faster service.
Additional Features & Connectivity Services
- ICONNET Internet Installation – Apply for high-speed internet services.
- ElectricQu Repairs – Request professional electrical maintenance and troubleshooting.
- SPKLU Charging Stations – Locate nearby electric vehicle charging points.
Why Choose PLN Mobile?
- Provides instant bill payments and exclusive token offers.
- Offers independent meter reporting and real-time outage notifications.
- Ensures seamless service requests for new installations and power upgrades.
Frequently Asked Questions
Q: Can I pay my electricity bill through PLN Mobile?
A: Yes, users can pay bills using bank Virtual Accounts, digital wallets, or credit cards.
Q: Does PLN Mobile offer independent meter reporting?
A: Yes, users can submit meter readings through the SwaCAM feature.
Q: Can I request a new electricity installation via PLN Mobile?
A: Yes, users can apply for new connections directly from the app.
Q: Does PLN Mobile provide outage notifications?
A: Yes, users receive alerts about power interruptions and restoration updates.
Q: Are there additional services available on PLN Mobile?
A: Yes, users can access ICONNET internet installation, ElectricQu repairs, and SPKLU charging stations.
Version History
v5.2.54 ---- 5 Apr 2025
Improved Rooftop PV feature for better solar power integration.
Enhanced SwaCam feature for more accurate meter readings.
v5.2.53 ---- 20 Mar 2025
Improved EVDS feature for electric vehicle charging stations.
Redesigned PB/PD voucher input for a smoother application process.
Enhanced live chat feature for better customer support.
Improved SwaCam feature for more accurate meter readings.
User suspend and recovery improvements for better account management.
Enhanced PLN Mobile Balance feature for easier transactions.
Redesigned Marketplace Homepage for a better shopping experience.
Added Payment Channel for refund balance processing.
v5.2.51 ---- 15 Feb 2025
Redesigned Homepage for a refreshed look and improved navigation.
Redesigned My EV with Web Socket implementation and Trip Planner.
Added SPKLU live chat feature for better electric vehicle support.
Adjusted SLO Validation Feature for improved compliance.
Developed Send EV Voucher Feature for easier transactions.
Redesigned Official Store Marketplace for a better shopping experience.
Developed E-Wallet Refund Application Feature for smoother refunds.
Adjusted Simulations, Applications, and Monitoring Tech Debt PV Rooftop for better solar power management.
Developed DANA Payment Webview for seamless transactions.
Validated Volume or Weight Shipping Services for accurate deliveries.
Adjusted Package Active Period Information for better tracking.
Updated Product Details ICONNET for improved clarity.
