Zoho SalesIQ is a powerful live chat and visitor engagement platform designed for growing businesses that want deeper visibility into visitor behavior and stronger sales and support interactions. By combining live chat, visitor tracking, lead scoring, and analytics into a single solution, Zoho SalesIQ helps maximize the return on investment from content marketing, SEO, AdWords, and email marketing efforts.
Real-Time Website and App Visitor Tracking
Zoho SalesIQ tracks website and mobile app visitors in real time, providing detailed insights into how visitors interact with content. This visibility helps identify high-intent prospects and understand user behavior across digital touchpoints.
Configurable Live Chat for Sales and Support
Live chat can be easily configured on both websites and mobile apps to improve sales conversations and customer support experiences. Teams can engage visitors instantly, resolve queries faster, and guide prospects through the buying journey.
Proactive Mobile Live Chat
Zoho SalesIQ enables proactive engagement with mobile app visitors through live chat, helping capture attention at the right moment and increase user engagement within apps.
Automated Chat Invitations
Automated, real-time chat invitations can be triggered based on visitor behavior, ensuring timely interactions with prospects when interest is highest.
Post-Chat Feedback Collection
Feedback can be collected after every website or app live chat session. This helps improve the quality of future interactions and ensures continuous improvement in customer engagement.
Multilingual Live Chat Translation
Zoho SalesIQ supports real-time live chat translation in over 25 languages, allowing businesses to engage a global audience without language barriers.
Visitor Identification and Lead Capture
All website and app visitors are identified, tracked, and captured in a centralized list, making it easier to follow up and nurture potential customers.
Intelligent Lead Scoring
Built-in lead scoring categorizes visitors based on their likelihood to purchase, enabling sales teams to prioritize high-value prospects effectively.
Fast and Simple Setup
Zoho SalesIQ can be set up on a website in as little as five minutes using a simple copy-paste code snippet, requiring no complex technical effort.
Dedicated Customer Support
A responsive and friendly customer support team is available via live chat, phone, and email to assist with setup, usage, and ongoing queries.
FAQs
1. What is Zoho SalesIQ used for?
Zoho SalesIQ is used to track website and app visitors, engage them through live chat, score leads, and analyze visitor behavior to improve conversions.
2. Does Zoho SalesIQ support mobile apps?
Yes, Zoho SalesIQ includes mobile app visitor tracking and proactive mobile live chat to engage users within mobile applications.
3. How easy is it to install Zoho SalesIQ?
Zoho SalesIQ can be installed in about five minutes by adding a simple code snippet to a website, with no advanced technical setup required.
4. Can Zoho SalesIQ handle multilingual customer conversations?
Yes, it offers real-time live chat translation in over 25 languages, making it suitable for engaging a global audience.
5. How does Zoho SalesIQ help improve sales performance?
Zoho SalesIQ improves sales performance through real-time visitor insights, automated chat invitations, lead scoring, and instant engagement with high-intent prospects.
Version History
v2.17.1—4 Jul, 2025
v2.17.0—5 Jun, 2025
v2.16.1—28 May, 2025
