Smart Astana offers a comprehensive solution for residents and visitors in Kazakhstan’s capital to efficiently manage everyday civic, transport, health, and lifestyle tasks through a unified digital platform. This service hub integrates over 70 municipal functions, eliminating the need for physical queues and allowing users to interact with city infrastructure with unprecedented ease. From submitting service requests to tracking public transport and engaging in city events, Smart Astana supports the modern citizen with tools designed for speed, accessibility, and convenience.
City Services and Administrative Access
- Submit inquiries and service complaints directly through the centralized iKomek 109 support system for faster resolution.
- Schedule meetings with city administration representatives for handling official matters.
- Instantly check and settle government-related financial obligations, including outstanding fines, taxes, utility debts, and related payments.
Public Transportation and Travel Coordination
- Monitor live bus movements throughout the city to plan commutes more efficiently.
- Check real-time flight statuses to coordinate airport arrivals or departures with accuracy.
- Review scheduled departures for trains and intercity buses, enabling early planning and route comparison.
- Pay parking fees digitally without visiting external terminals or kiosks, reducing time spent navigating public infrastructure.
Health Services and Safety Resources
- Book appointments with licensed healthcare professionals, and arrange for home visits when travel is not possible.
- Locate nearby medical facilities, pharmacies, and critical healthcare contact points through integrated maps and listings.
- Access home safety evaluations to better inform decisions about residential rental or purchase, including ratings of physical infrastructure and neighborhood security.
Utility Management and Housing Support
- Submit accurate meter readings for water and electricity consumption directly through the app, improving billing transparency.
- Pay for residential utilities using secure in-app payment systems.
- Find verified contact details for building management teams and residential service providers, reducing delays in handling maintenance or administrative tasks.
Events, Community Engagement and Social Features
- Stream major city events live within the app, allowing participation regardless of physical location.
- Send festive e-cards to friends and family during holidays or special occasions using built-in templates and greeting options.
- Join regular prize giveaways and bonus activities designed to reward active engagement with Smart Astana’s ecosystem.
- Accumulate loyalty points by regularly interacting with core services, which can be redeemed in future promotions or contests.
Accessibility and Inclusive Mobility
- Book transport services through the Invataxi program tailored for individuals with disabilities, including the option to reserve rides in advance.
- Use accessible navigation features designed to accommodate diverse physical needs and improve usability for all residents.
Intelligent Tools and Financial Planning Aids
- Utilize built-in calculators to estimate utility expenses, optimize household budgeting, or compare service costs before committing.
- Receive immediate feedback on service interactions and billing estimates to reduce uncertainty and improve monthly financial control.
Frequently Asked Questions
Q: How do I contact city services quickly?
A: Use the iKomek 109 feature in the app to submit requests directly.
Q: Can I track public buses live?
A: Yes, Smart Astana provides real-time bus tracking throughout the city.
Q: Is it possible to pay my bills through this platform?
A: Yes, you can pay utility fees, fines, and taxes directly.
Q: Can I make a doctor’s appointment using this?
A: Absolutely, you can schedule visits or request home consultations.
Q: How does the point system work?
A: Points accumulate when you actively use services and can lead to rewards or gift entries.
Q: Are events streamed live inside the app?
A: Yes, you can watch selected city happenings through integrated live broadcasts.
Q: Can I arrange transport for a disabled family member?
A: You can use the Invataxi feature for specialized transport and schedule trips in advance.
Q: How do I check the safety of a residential building?
A: You can access safety ratings for various locations before renting or purchasing.
Q: Can I send holiday greetings through the platform?
A: Yes, e-cards for special occasions are available directly within the system.
Q: Do I need to visit a parking meter to pay for parking?
A: No, you can make payments digitally from your mobile device.
Version History
v6.3.9 ---- 07 Feb 2025
Fixed crashes and errors
v6.3.0 ---- 16 Dec 2024
New services
v6.2.1 ---- 07 Nov 2024
Bugs and glitches fixed
Services updated
