Airtel Retailer Tribe is a comprehensive business management platform designed to help retailers streamline customer service, track transactions, and manage their Airtel accounts effortlessly. With real-time service options, account management tools, and multilingual support, Airtel Retailer Tribe ensures a seamless and efficient experience for retailers.
Customer Service & Transaction Management
- Register new customers and edit existing registrations.
- Perform SIM swaps, mobile number portability (MNP), and airtime/bundle purchases.
- Process AM cash in/out transactions and bill payments.
Retailer Account Management & Business Tools
- View and edit profile details for personalized account control.
- Manage stock requests, updates, and purchases efficiently.
- Reset AM/EVD PINs, unlock accounts, and access agent loans.
Performance Tracking & Digital Notices
- Monitor transaction history and commission payments.
- Track retailer performance on Airtel services.
- Access training materials, surveys, and digital notices for business growth.
Multilingual Support & Accessibility
- Available in both English and French for Airtel Africa operations.
- Designed for ease of use with a simple and intuitive interface.
- Optimize business productivity with streamlined service requests.
Frequently Asked Questions
Q: What customer services can retailers perform with Airtel Retailer Tribe?
A: Retailers can register customers, process SIM swaps, handle MNP, and manage airtime purchases.
Q: Can retailers track their transaction history?
A: Yes, users can view transaction records and commission payments.
Q: Does Airtel Retailer Tribe support multilingual access?
A: Yes, the app is available in both English and French.
Q: How can retailers manage their stock through the app?
A: Users can request, update, and purchase stock directly within the platform.
Q: What business tools are available for retailers?
A: Retailers can reset PINs, unlock accounts, access loans, and track performance.
Version History
v2.25.2 ---- 28 May 2025
April Minor Release—general improvements.
v2.25.0 ---- 13 May 2025
Code improvements and bug fixes for enhanced stability.
v2.24.0 ---- 6 May 2025
March Release—updates and optimizations.
