Livi – See a Doctor by Video is a secure and convenient telehealth platform that allows individuals and families to consult licensed general practitioners from home, work, or while traveling. Designed to make healthcare accessible and flexible, Livi offers video consultations with qualified medical professionals for a wide range of health concerns. With user-friendly features, robust clinical standards, and seamless integration into your daily routine, Livi redefines how and when you receive care.
On-Demand and Scheduled Video Consultations
- See a doctor on your terms.
- Book in advance or access same-day appointments—ideal for urgent or routine care.
- Consult from home, your workplace, or while on the move.
- Available 7 days a week, including evenings and weekends.
- Wait times are minimal, with most patients seen within minutes.
Comprehensive Primary Care Services
- Get help with a wide array of health issues.
- Receive medical advice and treatment for concerns such as acne, allergies, headaches, mild asthma, rashes, and infections.
- Mental health support for mild to moderate anxiety, depression, and sleep issues.
- Treatment guidance and prescriptions for everyday illnesses and conditions.
- Access clinical referrals for specialist consultations when appropriate.
Streamlined User Experience
- Connect quickly, securely, and confidently.
- Simple registration process that takes only a few minutes to complete.
- Once registered, the app informs you of the services available in your area.
- Your doctor video calls you directly within the app at the scheduled time.
- Medical records and consultation summaries are securely stored for future access.
Trusted and Qualified Medical Staff
- High standards of care, digitally delivered.
- UK consultations are conducted by GMC-registered GPs with extensive clinical training in video consultations.
- In France, doctors are certified by the French National Medical Council.
- Livi is regulated by healthcare authorities such as the Care Quality Commission (CQC).
- All practitioners follow up-to-date guidelines for remote care and patient safety.
Care for Children and Families
- Support tailored to busy parents.
- Add children between ages 2 and 15 to your Livi profile.
- Book video consultations for your child without leaving home.
- Speak directly to a GP about symptoms, treatment, or next steps for your child.
- Save time while ensuring your family receives timely care.
Flexible Access to Public and Private Services
- Choose how you receive care.
- Livi integrates with local healthcare providers where supported.
- Alternatively, access the platform as a private service for a fee.
- Personalized care regardless of how you choose to connect.
- Ideal for individuals without a registered GP or with limited in-person access.
Proven and Trusted by Millions
- Reliability backed by extensive usage.
- Over 10 million patients treated across Europe.
- Rated 4.9 out of 5 by users for convenience, professionalism, and effectiveness.
- Built to handle high volumes with reliable support and performance.
Frequently Asked Questions
Q: How do I book a video appointment?
Register via the app, check available services, and choose either a drop-in or scheduled consultation.
Q: Can I use Livi for my child’s medical needs?
Yes, add your child (aged 2–15) to your profile and book pediatric consultations.
Q: Are the doctors qualified and regulated?
Yes, all Livi GPs are licensed, experienced, and registered with national medical boards.
Q: Is this service available on evenings and weekends?
Yes, Livi operates 7 days a week with extended hours.
Q: Do I need to pay for every consultation?
This depends on local eligibility; services may be funded or available through private payment.
Q: Can I get a referral through the app?
Yes, doctors can provide specialist referrals when clinically appropriate.
Q: Is my medical information stored securely?
Yes, all data is encrypted and handled in compliance with healthcare privacy regulations.
Version History
v3.86.0 —— 17 Jun 2025
Booking improvements—refinements to streamline appointment scheduling.
Minor bug fixes—technical corrections for a smoother user experience.
v3.85.0 —— 7 Jun 2025
Same updates as v3.86.0—continued enhancements to booking flow and app stability.
v3.82.0 —— 15 Feb 2025
Same updates as above—ongoing maintenance to support reliable virtual consultations.
