Watsons HK is the ultimate mobile destination for health, beauty, and personal care shopping in Hong Kong, offering a premium selection of over 10,000 curated products and exclusive brands. Designed with convenience and customer engagement in mind, the app brings together a full-service shopping experience with real-time product discovery, intelligent tools like virtual beauty matchers, and seamless access to promotions, member rewards, and rapid delivery. Whether you’re shopping for wellness essentials or indulging in the latest beauty trends, Watsons HK combines tech-driven convenience with personalized care.
Extensive Product Range and Premium Brands
- All-in-one health and beauty marketplace.
- Shop from a catalogue of over 10,000 personal care, skincare, cosmetics, and wellness essentials.
- Discover Watsons-exclusive brands and limited-edition product launches.
- Browse product details, reviews, and ratings to make confident purchase decisions.
- Stay informed with up-to-date stock availability and delivery options for every item.
Fast Delivery and Pickup Options
- Flexible fulfillment tailored to your schedule.
- Enjoy free delivery on orders over $399 with express service as fast as 4 hours.
- Use Click & Collect at over 160 Watsons retail locations for free on orders above $50.
- Choose from over 1,000 SF Express Lockers across Hong Kong for secure and convenient self-pickup.
- Real-time order tracking ensures full visibility from checkout to handoff.
MoneyBack Member Integration and Rewards
- Earn while you shop.
- Link your MoneyBack account to collect points with every purchase.
- Redeem points for discounts and take advantage of member-exclusive offers and promotions.
- Receive personalized deals based on purchase history and product interests.
- Access your e-coupons, point balance, and redemption options within the app.
Interactive Shopping Tools
- Discover products smarter and faster.
- ColourMe: Virtually try on makeup products to preview shades and finishes.
- Foundation Finder: Upload a selfie to instantly match your skin tone to compatible foundation options.
- AI-driven tools help reduce guesswork and improve the accuracy of online beauty shopping.
- Easily add matched items to cart or wishlists for future purchase.
WatsonsGO In-Store Experience
- Technology meets physical retail.
- Use WatsonsGO to scan, pay, and skip the queue at participating physical stores.
- Enjoy a seamless checkout process directly through your phone.
- Combine online and offline purchases under one unified account for tracking and benefits.
- Makes impulse shopping or last-minute purchases faster and hassle-free.
Wats Channel and Expert Guidance
- Information-rich, customer-first experience.
- Access Wats Channel for health and beauty tips, product tutorials, and skincare advice.
- Stay updated on trending topics, ingredient education, and seasonal care guides.
- Connect with real-time customer service agents for professional consultations on product use, skincare concerns, or order support.
- Engage with curated content that complements your shopping journey.
Personalized User Journey
- Tailored shopping every step of the way.
- Receive smart notifications on new arrivals, limited-time offers, and recommended products.
- Browse past orders and easily reorder frequently used items.
- Manage your favorites, shopping lists, and payment preferences in a personalized account dashboard.
- Adaptive interface ensures intuitive navigation and quick access to relevant content.
Frequently Asked Questions
Q: What is the minimum spend for free delivery?
A: Free delivery is available for orders of $399 or above.
Q: How does the Click & Collect service work?
A: Orders of $50 or more can be collected at any participating Watsons store free of charge.
Q: Can I use MoneyBack points in the app?
A: Yes, MoneyBack members can earn and redeem points on purchases through the app.
Q: How does ColourMe work?
A: ColourMe lets you virtually try on makeup products using your device’s camera.
Q: What is WatsonsGO and how do I use it?
A: WatsonsGO allows you to scan items in-store, pay via the app, and skip cashier lines.
Q: Are SF Express Lockers available as a delivery option?
A: Yes, over 1,000 locker locations across Hong Kong are available for self-pickup.
Q: Is professional consultation available in-app?
A: Yes, real-time product consultation and customer support is available through the app.
Version History
v24010.5.4 —— 12 Apr 2024
Brand new user experience—revamped interface for smoother navigation and shopping.
New Express order section—streamlined access to fast delivery options.
Enhanced search experience—improved accuracy and speed when finding products.
v24010.5.3 —— 24 Mar 2024
Same updates as v24010.5.4—continued rollout of redesigned features and performance enhancements.
v23020.5.0 —— 24 May 2023
Same updates as above—initial introduction of the new UI, Express ordering, and upgraded search.
