My Kyivstar is a centralized mobile service management platform developed by Kyivstar to simplify how users control their mobile and home internet services. Designed for convenience, the app offers a full suite of tools for account management, expense tracking, plan customization, and digital support—eliminating the need for SMS-based updates or in-person visits. Whether you're managing your own number or overseeing multiple family accounts, My Kyivstar provides a seamless, secure, and user-friendly experience.
Account Management and Top-Up
- Instantly top up your mobile balance using a bank card, Google Pay, or Apple Pay with no additional fees.
- Calculate the required top-up amount based on your current plan and usage.
- Use a personal account for recurring payments or shared family and corporate expenses.
Expense Tracking and Tariff Optimization
- Review your spending history for up to six months to monitor usage patterns.
- Receive personalized recommendations for more cost-effective tariff plans.
- Gain insights into call, SMS, and data consumption to make informed decisions.
Multi-Profile and Family Account Control
- Add and manage multiple Kyivstar numbers under one profile.
- Change tariffs, activate services, and monitor balances for family members.
- Simplify account oversight without needing to contact customer support.
Flexible Services and Digital Tools
- Request and manage extra funds for temporary balance boosts.
- Switch to a contract plan digitally, including online document signing.
- Activate and manage eSIMs or transfer your number to a new device with ease.
Home Internet and Coverage
- Submit connection requests and track installation status directly in the app.
- Access services in major Ukrainian cities including Kyiv, Kharkiv, and Lviv.
- Monitor internet usage and receive service updates in real time.
Personalized Offers and Loyalty Rewards
- Receive exclusive discounts on calls, SMS, mobile internet, roaming, and Kyivstar TV.
- Participate in loyalty programs to win gifts and redeem promo codes.
- Stay informed about seasonal promotions and partner offers.
Safety, Accessibility, and Support
- Share your location during active sessions for added safety and transparency.
- Use the app with screen readers—fully accessible for users with visual impairments.
- Contact support or find answers to common questions directly within the app.
Frequently Asked Questions
Q: Can I manage multiple numbers in the app?
Yes, you can add and control several Kyivstar numbers under one profile.
Q: Is there a fee for topping up my account?
No, top-ups via card, Google Pay, or Apple Pay are free of charge.
Q: Can I switch to a contract plan without visiting a store?
Yes, you can complete the entire migration process digitally, including signing documents.
Q: Does the app support eSIM activation?
Yes, you can activate or transfer your eSIM directly through the app.
Q: Are there loyalty rewards or discounts available?
Yes, the app offers personalized promotions, gifts, and partner discounts.
Version History
v3.120.0 —— 6 Sep 2025
Story interactions—added the ability to like Stories.
Gesture enhancements—improved native gestures for closing, pausing, and flipping Stories.
Top-up fix—resolved issue when searching for a contact number.
Home Internet setup—added separate instructions based on connection type.
Promo offer—order from Sushi Master (UAH 200+) and receive Philadelphia with shrimp.
v3.119.0 —— 5 Jul 2025
Home screen Stories—now includes updates and app tips.
Entertainment section—games, gifts, and promo codes relocated for easier access.
Roaming info—tariff plans now show roaming availability and advance warnings.
Connection visibility—Home Internet Superpower now displays available tech for your address.
v3.118.0 —— 21 May 2025
Top-up guidance—recommended amount pre-filled for easier recharging.
Connection type check—view whether your address supports fiber optic or twisted pair.
James Bond promo—access all 26 Agent 007 films via Kyivstar TV with a promo code.
